Start by deciding whether you need a single product, a hair-care oil, or a complete set. Compare the description, pack contents, weight and directions. If you are unsure, contact us on WhatsApp and we will help narrow the options without promising a specific result.

Single products suit a focused routine, while sets combine selected items in one order and may offer better value. Check each set’s product page because contents and weights vary.

Yes. All Sidrar products are completely natural and free from preservatives and artificial additives. We carefully select our ingredients and avoid unnecessary additions. Individual sensitivity to natural ingredients can still vary, so please review the ingredients and patch-test before full use.

Follow each product’s label and page because preparation and use vary. Do not mix several products or add other substances unless the directions specifically allow it. Introduce one new product at a time.

There is no single guaranteed timeline. Results vary by hair type, condition, previous routine and correct use. Sidrar products support a care routine and are not medical treatments.

Read the ingredients and warnings, and test a small amount according to the label before full use, especially with henna or eye-area products. Stop use if redness, itching or irritation occurs and seek medical advice if symptoms continue.

Available carriers, delivery estimate and cost depend on the address and cart. Enter your address at checkout to see the available options and price before payment. Seasonal demand or carrier delays may affect delivery.

Once the order is handed to the carrier, tracking details are sent through the contact method registered with the order when available. You can also check the order status in your store account.

Available payment methods appear at checkout and may vary by cart value, customer eligibility and provider. If Tamara or Tabby is available, the instalment option and terms will appear before payment.

Contact us as soon as possible with the order number and requested change. We can help before final preparation or carrier handoff; changes cannot be guaranteed after shipping.

Review the exchange and return policy in the store footer, then contact us before sending anything. Provide the order number, product name, reason and clear photos when needed. Eligibility depends on the product condition and the published policy.

Keep the item and packaging as received. Photograph the outer box, shipping label and item, then send the photos with your order number on WhatsApp. Do not use a damaged item or discard the packaging before review.